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Shop by Category
Shop by Occasion
Shop by Diet
About Us
Customer Care
More Info
The Sweet Details
We want your candy to arrive fresh, fast, and in perfect condition. Here's everything you need to know about getting your goodies — and what to do if something goes sideways.
Orders are processed within 1–2 business days of being placed. Orders placed before 12 PM EST on a business day usually ship the same day. We don't process orders on weekends or holidays — our team needs their candy breaks too. 🍬
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | Calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Express Shipping | 1–2 business days | Calculated at checkout |
| Free Shipping | 3–5 business days | Free on orders over $50 |
⚠️ Delivery estimates are not guaranteed and may vary during peak seasons, holidays, or weather events.
Some of our products — including chocolate bark, caramel brittle, and select gummies — are sensitive to heat. During warmer months (or if you're in a warm climate year-round), we strongly recommend choosing expedited or express shipping to keep your treats in tip-top shape.
We are not responsible for products that melt or become damaged due to heat during transit. If you're ordering something temperature-sensitive, please plan to receive your package promptly and avoid leaving it sitting on a hot porch. Your candy deserves better than that. 🫠
When in doubt, reach out to us at customercare@twistedtreatz.com before ordering and we'll help you pick the right shipping option.
We currently ship to all 50 US states. We're working hard to bring TwistedTreatz to the rest of the world — international shipping is coming soon! 🌍
Once your order ships, you'll receive a confirmation email with your tracking number. You can use it to stalk your package every step of the way — we totally get it. 👀
Because we deal in food products, we're unable to accept returns on opened or consumed items — health and safety regulations and all that grown-up stuff. But we truly want you to love every order, so if something isn't right, we'll make it right.
If your order arrived damaged, missing items, or just plain wrong, please contact us within 48 hours of delivery at customercare@twistedtreatz.com with:
We'll get back to you within 1–2 business days and sort it out — whether that's a replacement, store credit, or a refund.
Changed your mind? Unopened, non-perishable items may be returned within 7 days of delivery. Items must be in their original, sealed packaging. Please contact us at customercare@twistedtreatz.com to initiate a return before sending anything back.
Please note that original shipping charges are non-refundable in all cases. If a return is approved, the cost of return shipping is the responsibility of the customer unless the return is due to our error (wrong item sent, damaged goods, etc.).
Once your return is received and inspected, we'll notify you by email. Approved refunds are processed to your original payment method within 5–7 business days. Your bank may take additional time to post the credit — hang tight, it's on its way! 💸
We're so sorry if this happens! If your tracking shows delivered but your package is nowhere to be found, please first check with neighbors and your local post office. If it's still missing, contact us at customercare@twistedtreatz.com and we'll do our best to help. Please note that TwistedTreatz is not liable for packages that are confirmed delivered by the carrier.
Our team is happy to help with anything shipping or returns related. Drop us a line and we'll get back to you as soon as possible.
customercare@twistedtreatz.com