Privacy Policy

1. Who We Are

TwistedTreatz ("we", "us", or "our") operates the online store at twistedtreatz.com. We sell handcrafted candies, chocolates, and specialty confections directly to customers across the United States.

If you have any questions about this policy, you can reach us at customercare@twistedtreatz.com at any time.

2. Information We Collect

We only collect information that's necessary to run our store and serve you well. Here's what that includes:

3. How We Use Your Information

We use your information only for legitimate purposes related to running our store:

• Processing and fulfilling your orders, including sending confirmation and shipping emails.
• Responding to your questions, complaints, or support requests.
• Sending order updates, tracking information, and delivery notifications.
• Sending marketing emails if you've opted in — you can unsubscribe at any time.
• Preventing fraud and ensuring the security of our store and customers.
• Improving our website, product range, and overall customer experience.
• Complying with legal obligations.

We do not sell your personal information. We do not use it for automated decision-making or profiling.

4. Sharing Your Information

We share your data only where necessary to operate our business, and only with trusted parties:

We never sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies & Tracking

Cookies are small text files stored on your device. We use them for the following purposes:

• Essential cookies — required for the site to function (e.g. keeping your cart alive between pages).
• Analytics cookies — help us understand visitor behaviour so we can improve the site.
• Marketing cookies — used to show relevant ads if you've opted in to marketing.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our store.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.

• Order records are kept for a minimum of 7 years in accordance with tax regulations.
• If you request account deletion, we will remove your personal data from active systems within 30 days, subject to any legal retention requirements.

7. Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — request that we delete your personal data ("right to be forgotten").
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to certain types of processing, including direct marketing.
• Opt-out of marketing — unsubscribe from our emails at any time via the link in any email we send.

To exercise any of these rights, email us at customercare@twistedtreatz.com. We'll respond within 30 days.

8. Children's Privacy

Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

9. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our store uses HTTPS encryption throughout, and payment data is handled by PCI-compliant processors. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we'll update the "Last updated" date at the top of this page. We encourage you to review this page periodically.